Our Privacy Policy

Introduction

Magical Learning Pty Ltd (collectively referred to as "Magical") is subject to the National Privacy Principles under the Privacy Act 1988. This Privacy Policy explains in general terms how Magical protects the privacy of your personal information under the National Privacy Principles. It will apply to any personal information you provide to us:

• When subscribing to any of our online newsletters;
• When registering for or inquiring about any of our training courses and workshops; and
• Under any other agreement or arrangement.

This Privacy Policy will also apply to any information about you that is provided to us by someone else, such as your employer who may wish to arrange training on your behalf.

This Privacy Policy does not apply to Magical's employee records, which are generally exempt from the legislation.

Collecting Information

The types of personal information that we collect from you will depend on the circumstances of collection and on the type of service you request from us. For example, when you request us to register you for a training course or workshop,  we may collect details such as your name, address, credit/debit card number and expiry date, billing address, telephone numbers, dietary requirements (if any) and health issues relevant to your training course/ workshop. As we are required by law to obtain your consent to the collection of "sensitive information" we will assume that you have consented to the collection of all information which is provided to us for use in accordance with this Statement.

We may collect personal information about you when you deal with us over the telephone, send us correspondence (whether by letter, fax or email), visit our website or when you have contact with us in person. As well as collecting information directly from you, there may be occasions when we collect information about you from a third party. For example:

• From people making course or workshop registrations on your behalf;
• Other service providers who collect information on our behalf, such as training centre and workshop facility providers; and
• From market research companies contracted by us to obtain information so that we may improve and market our products and services.

Use and Disclosure of Personal Information

We generally collect your personal information for the following purposes:

• To process your training registration and other transactions;
• To facilitate your participation in the training programs of Magical and other organisations; and
• To conduct marketing activities and to conduct market research.

Some of the personal information we collect is essential for us to be able to accurately identify who is using the service. Other types of personal information we collect help us to profile who is using our services and what their interests are.

We may disclose your personal information to third parties, for example, to our contractors to whom we contract out certain services, for the purpose for which the information was collected or for related purposes, for example to complete a transaction on your behalf or provide you with a service that you requested.

We may also disclose your personal information to law enforcement agencies and governments for security and associated purposes.

Your information will also be shared between related companies in the Magical Group where necessary to fulfil our purposes.

We engage third party contractors to perform services for us which involves the contractor handling personal information we hold. For example, we may engage third party contractors to:

• Handle and process training course/ workshop registrations and payment transactions;
• Provide email and mail handling services;
• Provide electronic funds transfer services, credit card account processing and related services;
• Conduct market research;
• Provide catering services;
• Assist with obtaining payment from creditors.

In these situations, we prohibit the third party contractor from using personal information about you except for the specific purpose for which we supply it.

Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.

Access to Your Personal Information

We will, on request, provide you with access to the information we hold about you, unless there is an exception which applies under the National Privacy Principles, including for the purpose of correcting or updating that information.

We may recover from you our reasonable costs of supplying you with access to this information.

Your request to provide access to this information will be dealt with in a reasonable time.

If we refuse to provide you with access to the information, we will provide you with reasons for the refusal and inform you of any exceptions relied upon under the National Privacy Principles.

In light of the new legislation, we are putting in place systems and procedures to facilitate access to all information we hold about you on request. For information which we collected prior to 21 December 2001, we may not be able to provide you with access to this information where to do so would place an unreasonable administrative burden on us or cause us unreasonable expense.

Maintaining Your Personal Information

We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect or use it.

If the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us and we will take reasonable steps to either correct this information, or if necessary, discuss alternative action with you.

Sharing Information

We may transfer to people in foreign countries any of your personal information to fulfil the purposes set out in this Privacy Policy, for example to:

• Magical offices overseas;
• Data processors (including operators of overseas training facilities and venues);
• Information technology and business process service providers.

In many cases the transfer will be necessary for the performance of our contract with you or for the implementation of pre-contractual measures taken in response to a request by you or for the performance of a contract with a third party which is concluded in your interests.

Magical Learning Club

Additional information may be collected by us through your registration with, and participation in, the Magical Learning Club. This includes information such as country of residence, gender, name of employer and position in company, email address, date of birth, mother's maiden name (for security purposes), business address, business fax number and learning and personal development interests.

Information on our Magical Learning Club databases is used for additional purposes which members consent to as part of the terms and conditions of membership. One of the primary purposes of these programs is the conduct of marketing activities. Other purposes include Magical improving its customer service, including by means of research, marketing, product development and planning and; Magical marketing its products or services or the products and services of its partners.

Some of the information is deemed mandatory for participation. Members are advised that if all or any of the non-mandatory information is not provided, the services provided by Magical may be affected.

Dealing With Your Concerns

If you wish to gain access to your personal information, have a complaint about a breach of your privacy or you have any query on how your personal information is collected or used please forward your request, complaint or query to PO Box 9225 Deakin ACT 2600.

We will respond to your query or complaint as soon as possible.

Changes to this Privacy Policy

We may amend this Privacy Policy as our business requirements or the law changes.

Any changes to this Privacy Policy will be updated on magicallearning.com, so please visit magicallearning.com periodically to ensure that you have our most current privacy policy.