Non-Accredited Workshops

As we continue to learn and develop our own skills, we look for opportunities to share that knowledge through a growing range of fun, interactive workshops.

On this page you'll find information about our current program range. If you' like more information about any of our workshops, please contact us.

If you're looking for a particular learning opportunity that isn't listed here, don't panic! If we're unable to help we may be able to refer you to someone who can. Again, please feel free to contact us - we'd love to hear from you.

Accrual Accounting	Budgeting and Effective Financial Management	Building Social Networks using Facebook, Wikis and Blogs
Certificate of Compliance	Coaching and Mentoring	Communicating for Results
Contribute to Workplace Safety	Creating an Innovative Workplace	Creating Outstanding Teams
Customer Service Excellence	Deliver and Monitor Services to Clients	Effective Delegation Skills
Effective Time Management	The Effective Supervisor	Establish and Maintain Strategic Networks
Ethics and Code of Conduct for Managers	Ethics and Code of Conduct for Staff	Financial Analysis
Introduction to Public Sector Finance	Leadership Skills for the 21st Century	Manage Compliance with Legislation in the Public Sector
Manage Diversity	Manage Quality Client Service	Mastering Financial Year End
Mastering Minute Taking	Mastering Stress	Monitor and Maintain Workplace Safety
Policy Writing	Professional Business Writing	Promote the Values and Ethos of the Public Sector
Running Effective Meetings	Uphold and Support the Values and Principles of the Public Sector	Value Diversity

Accrual Accounting

This intensive, 8-day program covers everything you'll need to know about accrual accounting. Primary learning outcomes include:

• Accrual Accounting – what is it and how does it work in government?
• Recording accounting information
• Accrual Adjustments at month and year end
• Closing off accounts at year end
• Creating financial statements
• Reconciliations – getting ready for the auditors
• Accounting for assets including revaluations
• Accounting for inventory
• Budgeting in Government.

Download a brochure

Budgeting and Effective Financial Management

This one-day workshop is designed to provide participants with the following outcomes:

• Practicing how to prepare budgets (cash and accrual)
• Understanding how to interpret budget papers
• Identifying better practice in budgeting and financial management
• Identifying risk management issues associated with financial management.

Building Social Networks using Facebook, Wikis and Blogs

Today’s youth are interacting online more than ever. This new environment can be difficult for social entrepreneurs to grasp without an appropriate understanding of how new web applications can be used to improve youth engagement.

Michael De Percy and Chris Sadleir lead you through a course designed to assist social entrepreneurs to develop practical online skills to engage with youth in promoting social policy activities.

This course will provide you with the skills to market your activities in an online environment, focusing on increasing awareness of your campaign and also to improve attendance at key events.

Certificate of Compliance

This half day workshop is designed to provide participants with an overview of the Certificate of Compliance. On completion, participants will be able to:

• Explain the purpose of the Certificate of Compliance
• Understand the requirements of the Certificate of Compliance
• Understand the government Financial Framework
• Identify continuous improvement mechanisms for the Certificate
• Know where to seek further advice.

Coaching and Mentoring in the Workplace

A new workshop designed for anyone involved or interested in coaching or mentoring work colleagues. This dynamic workshop will help you to:

• Understand the differences between coaching and mentoring
• Identify how you can develop your own coaching or mentoring skills
• Practice coaching and mentoring processes
• Develop in-house coaching and mentoring programs at work.

Download a brochure

Communicating for Results

We’re all born with one mouth and two ears, yet why is it so hard for others to understand us? This workshop leads you through:

• Communication essentials
• Initiating those difficult conversations
• Active and passive negotiation
• Communication goal-setting
• Maximising outcomes from your communication efforts.

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Contribute to Workplace Safety

This half day workshop covers:

• Contributing to participative workplace safety arrangements
• Identifying hazards and controlling risks.

This workshop covers the competency to contribute to a safe workplace for self and others...

This is a core unit from the Certificate IV in Government. If participants wish to undertake the assessment they will receive a statement of attainment for PSPOHS301A Contribute to Workplace Safety.

Creating an Innovative Workplace

The world is changing rapidly and workplaces are struggling to keep up. Respected business and social leaders across the globe have identified innovation as a way of assisting workplaces with adapting to these changes.

This will also change the way we do business; logic and reason will need to work with innovation and creativity.

This very practical, hands-on workshop seeks the following outcomes:

• learn how to think outside the box, to think laterally and creatively
• learn practical techniques for coming up with creative and innovative solutions
• discover how to create a workplace that encourages innovation
• learn strategies for rewarding innovative employees.

Creating Outstanding Teams

Outstanding teams create results that are truly impressive. This workshop covers:

• What is required to build really effective, dynamic and fun teams in any workplace
• How to work with difficult team members to form an effective partnership
• How you can help to create an environment for your team that encourages creativity, intelligence and initiative
• Why some teams outperform others
• Who should lead your team, and why?

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Customer Service Excellence

We all know the type of service we like when we buy something, but how do we translate that service excellence into a non-retail environment?

• Identifying what makes a customer service organisation excellent
• Identifying who your customers are and what they expect
• Learning techniques to assist you and your staff in creating customer service excellence
• Identifying how your service team can outperform other teams by crafting the "WOW!" factor into everything they do.

Deliver and Monitor Services to Clients

This half day workshop covers:

• Identifying and defining client needs
• Delivering client services
• Monitoring and improving client service delivery.

This workshop is for staff who deliver and monitor service to clients that requires understanding the needs of existing and new clients that influence service requirements.

This is a core unit from the Certificate IV in Government. If participants wish to undertake the assessment they will receive a statement of attainment for PSPGOV402B Deliver and Monitor Services to Clients.

Effective Delegation Skills

This one-day workshop is designed to provide participants with the following outcomes:

• Understand why it is important to delegate
• Essential elements of effective delegation
• What to do if there is a problem
• How to ensure accountability
• Teaching others to delegate.

The Effective Supervisor

This three day workshop is designed for people who are new to supervising others. It is designed to provide participants with the following outcomes:

• Understanding your role as a supervisor
• Understanding the legislative framework and your responsibilities under the framework
• Understand to communicate and present effectively
• Delegating to others
• Understanding how to manage your time effectively
• Giving and receiving feedback including handling difficult situations
• Motivating yourself and others including coaching and mentoring skills
• Developing budgeting and financial management skills
• Developing yourself and your staff.

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Effective Time Management

This one-day workshop is designed to provide participants with the following outcomes:

• Understand how you can work more effectively
• Getting more done in less time
• Overcoming procrastination
• Manage your time more effectively
• Create a plan for work/ life balance

Establish and Maintain Strategic Networks

This full day workshop covers:

• Identifying features of required strategic networks
• Identifying or establishing network links with key stakeholders
• Building strategic relationships.

This workshop covers the establishing, expanding and utilizing strategic networks.

This is a core unit from the Advanced Diploma of Government. If participants wish to undertake the assessment they will receive a statement of attainment for PSPGOV602B Establish and Maintain Strategic Networks.

Ethics and Code of Conduct – Staff

Ethics considers whether an action is right or wrong. Everyone needs to be more aware of the ethical dimension of their role within an organisation. This interactive half day workshop includes:

• An overview of the various ethics theories
• How to identify potential ethical issues (including case studies/scenarios)
• How to conduct yourself with ethical issues
• Resources to help you with ethical issues
• The possible penalties for unethical conduct.

Ethics and Code of Conduct – Managers

Ethics considers whether an action is right or wrong. Supervisors and managers need to be more aware of the ethical dimension of their role within an organisation. This interactive half day workshop includes:

• An overview of the various ethics theories
• How to identify potential ethical issues (including case studies/scenarios)
• How to conduct yourself as a supervisor or manager
• How to deal with potential ethical issues
• Resources to help you with ethical issues
• The possible penalties for unethical conduct.

Financial Analysis

This one-day workshop is designed to provide participants with the following outcomes

• Understanding the elements of accrual financial statements
• Applying different financial analysis techniques and tools
• Understanding when to take action
• Identifying helpful resources.

Introduction to Public Sector Finance

If you are new to the public sector then this is the course will explain how government finance works. This one-day workshop is designed to provide participants with the following outcomes:

• Understanding how government finance works
• Identifying the role of the Budget and how it may impact on participants
• Understanding the relevant financial legislation
• Overview of outcomes and outputs and accrual accounting and budgeting.

Download a brochure

Leadership for the 21st Century

This dynamic, highly-interactive workshop is a must for anyone looking to hone their leadership skills or become a more effective leader. This one-day workshop will provide participants with the following outcomes:

• Identify the challenges facing 21st Century leaders
• Identify and apply the critical skills for emerging 21st Century leaders
• Practice skills to enhance your team’s performance
• Taking care of the business of being a leader.

Manage Compliance with Legislation in the Public Sector

This full day workshop covers:

• Assuring legislative compliance
• Interpreting legislation relating to public sector work
• Evaluating compliance outcomes.

This workshop covers the management of compliance with public sector legislative requirements.

This is a core unit from the Advanced Diploma of Government. If participants wish to undertake the assessment they will receive a statement of attainment for PSPLEGN601B Manage Compliance with Legislation in the Public Sector.

Manage Diversity

This full day workshop covers:

• Contributing to the development of a diversity strategy
• Promoting and reviewing diversity strategies
• Facilitating the development of a workforce that promotes and values diversity
• Facilitate and communicate within a diverse workforce.

This workshop covers productive diversity management to maximise workforce effectiveness.

This is a core unit from the Advanced Diploma of Government. If participants wish to undertake the assessment they will receive a statement of attainment for PSPMNGT605B Manage Diversity.

Manage Quality Client Service

This one-day workshop is designed to provide participants with the following outcomes:

• Identifying and defining client needs
• Understanding and delivering quality client services
• Monitoring and improving quality client service delivery.

Mastering Financial Year End

A new half-day intensive workshop designed for anyone involved in the financial year end process. In this hands-on workshop we'll work with you on:

• The purpose of financial year end
• Identifying and practicing the main processes for year end
• Lessons learned: how to improve this year’s process
• Building a better year end framework throughout the year
• Developing a formal year end checklist.

Mastering Minute Taking

A "must attend" learning event for anyone with secretarial and/ or organisational responsibilities for meetings of every size, shape and purpose!

This highly interactive one-day workshop will provide you with all of the skills and understanding you will need to be a valuable participant in any meeting. Key learnings include:

• Know what needs to be done before, during and after a meeting
• The real content and intent of minutes
• Active listening and interpretive skills
• Writing skills - transforming what you hear to what you write
• General meeting protocol.

Download a brochure

Mastering Stress

Do you have days - or even moments - when it all seems too much; you've reached your limit and don't know how you're going to get through? When 'just grit your teeth and bear it' doesn't seem to work for you? Do you find yourself lacking motivation, enthusiasm? You're short on time and patience - and you don't understand why?

Then this exciting new full-day workshop might be just what you need to regain balance in your life. Our facilitators will work with you through:

• Understanding what triggers stress in you
• Dealing more effectively with stressful situations
• Practising stress management techniques
• Managing your time more effectively
• Creating a plan for better Work/ Life balance.

Download a brochure

Monitor and Maintain Workplace Safety

This full day workshop covers:

• Monitoring the provision of workplace safety information
• Monitoring and maintaining participative arrangements for workplace safety
• Reviewing procedures for identifying hazards and assessing risks
• Monitoring and continuously improving procedures for controlling risks
• Monitoring and maintaining procedures for dealing with hazardous events
• Monitoring and maintaining procedures for providing workplace safety training
• Monitoring procedures for maintaining workplace safety records.

This workshop covers the monitoring and improvement of the organisation’s occupational health and safety policies, procedures and programs in the relevant work area to achieve and maintain occupational health and safety standards.

This is a core unit from the Diploma of Government. If participants wish to undertake the assessment they will receive a statement of attainment for PSPOHS501A Monitor and Maintain Workplace Safety.

Policy Writing

This one-day workshop is designed to help those who are involved in writing policies and procedures. Main topics covered include:

• Understanding what to do before you start writing
• Understand what policy is and why it is developed
• Practice writing policy
• Understanding what procedures are and why they are developed
• Practice writing procedures.

Professional Business Writing

Learn the fundamental skills and techniques that will help transform your documents into benchmarks that identify you as a skilled author and communicator.

This fun workshop covers a broad range of writing skills and processes, including:

• Planning to write
• Analysing your audience
• What makes an effective sentence?
• Tips for good grammar
• Document types and purposes
• Electronic vs traditional writing
• Writing styles.

Download a brochure

Promote the Values and Ethos of the Public Sector

This full day workshop covers:

• Promoting ethical standards
• Assisting staff to avoid conflicts of interest
• Modelling and fostering integrity of conduct.

This workshop covers the responsibility of those in the public service to model and encourage in others the highest standards of ethical conduct.

This is a core unit from the Diploma of Government. If participants wish to undertake the assessment they will receive a statement of attainment for PSPETHC501B Promote the Values and Ethos of Public Service.

Running Effective Meetings

This half-day workshop is designed to provide participants with the following outcomes:

• Understand the elements of effective meetings
• The different roles of meeting participants
• Effective time management
• Completion of action items.

Uphold and Support the Values and Principles of the Public Sector

This half day workshop covers:

• Contributing to an ethical public sector workplace
• Participating in ethical decision making.

This workshop covers the ethical conduct required of those in the public service and the responsibility to encourage ethical conduct in others, both colleagues and supervised staff.

This is a core unit from the Certificate IV in Government. If participants wish to undertake the assessment they will receive a statement of attainment for PSPETHC401A Uphold and Support the Values and Principles of the Public Sector.

Value Diversity

This half day workshop covers:

• Promoting the benefits of diversity
• Contributing to diversity outcomes.

This workshop covers the promotion of the value of workplace diversity and the contribution it makes to effective work practices, the generation of new ideas and the organisation’s responsiveness to the community.

This is a core unit from the Certificate IV in Government. If participants wish to undertake the assessment they will receive a statement of attainment for PSPGOV408A Value Diversity.